PrivacyPolicy | Boldon Toy Collection

Privacy Policy

Effective date: September 2026

1. Who we are

This Privacy Policy explains how Boldon Toy Collection, located at 12 Hedworth Lane, Boldon, NE35 9HS, England, handles personal information collected through boldontoycollection.com, including information connected with accounts, enquiries, orders, events, and related services.

For privacy questions or requests, contact:

Email: paulngboulton+BTC@gmail.com

2. Information we collect

Depending on how you use our website, we may collect:

Your name and contact details, such as email address, telephone number, and postal address.
Login and customer-account information.
Order, payment, delivery, and transaction details.
Enquiry information and the contents of messages sent through our forms.
Event registration and attendance information.
Information you provide when communicating with us.
Technical information, such as IP address, browser type, device information, and website activity.
Cookie and similar-technology information where these technologies are enabled.

Please do not submit sensitive information, identity documents, or information about children unless we specifically request it and provide an appropriate explanation.

3. How we use information

We may use personal information to:

Create and manage customer accounts.
Process and fulfil orders.
Arrange event registrations and provide event-related communications.
Respond to enquiries and requests.
Operate, secure, and improve the website.
Maintain business, financial, and accounting records.
Prevent fraud, misuse, and security incidents.
Send marketing communications where you have consented or where permitted by law.

For visitors in the UK or European Economic Area, our legal bases may include:

Contract, when information is needed to provide an account, process an order, or manage an event registration.
Legal obligation, when we must retain records for tax, accounting, or other legal purposes.
Legitimate interests, to operate, secure, improve, and promote our business, provided those interests do not override your rights.
Consent, where the law requires it, such as certain marketing or non-essential cookies.

Where information is required to provide a service or fulfil an order, refusing to provide it may prevent us from completing that service.

4. How we share information

We may share information with service providers that help us operate the website and business, including providers of:

Website hosting and website-management services.
Customer accounts, forms, events, bookings, and online sales.
Payment processing.
Email and communications.
Delivery, fraud prevention, security, analytics, or technical support.

We may also disclose information where required by law, to protect our rights, or during a business sale or reorganisation.

We do not currently intentionally use advertising or retargeting technologies based on the information provided to us. This should be rechecked against the website’s live settings before publication.

5. International transfers

Some service providers may process information outside the UK or European Economic Area. Where this occurs, we will use an appropriate legally recognised safeguard, such as an adequacy decision or approved contractual protections, where required.

The Wix platform may process information through Wix and its service providers. Further information should be reviewed in Wix’s current privacy and subprocessors documentation.

6. Cookies

Our website may use essential cookies and similar technologies needed for security, account functions, shopping, event registration, and website operation.

Non-essential analytics or advertising cookies should only be described here after confirming which services and consent settings are active on the website. You can manage available cookie choices through the website’s cookie settings, where provided.

7. Retention

We currently retain information according to these periods:

Customer accounts: 5 years.
Orders: 5 years, subject to any longer period required by tax or accounting obligations.
Enquiries: 1 year.
Event registrations: 3 years.

We retain other information only for as long as reasonably necessary for the purpose collected, to resolve disputes, enforce agreements, meet legal obligations, or protect the website and business.

8. Your rights

Depending on where you live, you may have rights to:

Request access to your personal information.
Ask us to correct inaccurate information.
Ask us to delete information.
Ask us to restrict certain processing.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
Opt out of marketing communications.

To make a request, email paulngboulton+BTC@gmail.com. We may need to verify your identity before completing a request.

You may also complain to the privacy regulator in your country. UK residents can contact the Information Commissioner’s Office.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No online service can be guaranteed completely secure.

10. Children

Our website is intended for a general audience. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, please contact us so that we can review and delete it where appropriate.

11. Automated decisions

We do not currently use personal information to make decisions about you that produce legal or similarly significant effects through solely automated processing.

12. Changes to this policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a new effective date.

13. Contact

For questions, privacy requests, or complaints about this policy, contact:

Boldon Toy Collection
12 Hedworth Lane
Boldon NE35 9HS
England